![]() It is recommended that you forcibly restart your device. If none of the above causes are relevant, follow these troubleshooting steps: ![]() Take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. If a black screen is displayed while you are screen recording, but the recorded video is normal, the screen may be faulty.It is recommended that you keep your device in environments where the temperature ranges from 0☌ to 35☌, in order to avoid this issue and minimize battery drain. Wait until the device temperature returns to within the normal range before using it again. If your device automatically powers off and displays a black screen, the temperature of the surroundings may be too low or high.Press the Power button to turn the screen back on. If the screen first turns dark, and then turns off, it is likely that the screen timeout has expired.If the phone was dropped or knocked somehow and the screen turned black, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. ![]() To prevent this from happening, avoid obstructing the proximity sensor. ![]() If the screen turned black during a call, your device may have turned off the screen to conserve battery power.
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